CKD Clinic Manager
Location: ‘Aiea Hawaii
Description: Fresenius Medical Care is at present looking to employ CKD Clinic Manager right now, this position will be placed in Hawaii. More complete informations about this position opportunity please read the description below. PURPOSE AND SCOPE:
Responsible for the implementation and operation of a Comprehensive Chronic Kidney Disease (CKD) Program with the goal of improving the care and management ! of a specific CKD patient population. Manages and oversees daily operations and staff ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs. Collaborates with the Comprehensive CKD Clinic administrative staff and operations staff to meet the overall goals and standards of the FMS CKD Clinic operations plan. As the facility leader, has the authority to make daily decisions to ensure the appropriate continuity of care and patient and staff safety.
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
DUTIES / ACTIVITIES :
CUSTOMER SERVICE:
Responsible for driving the FMS culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and ma! intains effective relationships through effective and timely c! ommunication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Responsible for managing the daily business operations of the CKD clinic including managing the functions and actions related to the center staff, quality of delivery of patient care, maintenance of the physical facility and equipment and inventory control. Manages the profit and loss and other related financial aspects of the facility ensuring optimal facility operations to achieve or exceed the budget and key performance indicators.
Collaborates closely with the CKD Advanced Practice RN (Nurse Practitioner), Renal Care Coordinator (RCC), Medical Director, and physicians regarding direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the CKD quality goals, and in compliance ! with the pertinent company policies and procedures. Collaboration activities include:
Coordinating all aspects of patient care from admission through discharge of the patient.
Ensuring the provision of education to the patient and the patient’s family regarding access care including medical instructions.
Addressing patient concerns, issues and questions including the review of patient satisfaction surveys.
Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.
Assisting as needed with patient workflow, monitoring pre, intra, and post procedures as appropriate.
Implementing and maintaining a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent physicians in problem solving activities meeting on a regular basis to address identified issues.
Continually reviewing Center operations to ensure compliance with Feder! al and State laws.
Ensuring the provision of educational suppo! rt and feedback to referring Medical Directors notifying them of any problems or abnormalities beyond the normal scope of the CKD practice.
Develops and maintains strong Medical Director and physician relationships, facilitating staff relationships with physicians and ensuring regular and effective communication with all physicians including participating in regular meetings with Medial Directors.
Supports and drives CKD quality standards through meeting regulatory requirements and the practice of CQI, including the use of the appropriate company CQI tools.
Works with the Advanced Practice RN (Nurse Practitioner) or RCC and Medical Director to implement CKD quality goals and develop facility specific action plans in order to achieve CKD quality standards.
Oversees and monitors the delivery of appropriate training according to CKD policy to ensure ongoing compliance with all company and CKD risk management initiatives.
Collaborate! s with the Nurse Practitioner or RCC to ensure appropriate and aggressive actions are taken in response to adverse events and action thresholds.
Ensures all Quality policies and procedures are communicated to and implemented by the facility staff.
Maintains integrity of medical records and other CKD administrative and operational records.
Complies and assists with all data collection and auditing activities as needed.
Oversees the tracking and reporting of CKD Clinic Process and Outcomes Metrics (clinical quality metrics) which are reported to the Medical Director’s Office and Sr. management.
Manages the day to day activities and workload of the CKD facility staff providing guidance and leadership as appropriate to ensure the effective, efficient and timely execution of duties and tasks.
Creates, maintains and communicates efficient and timely employee schedules according to the staffing needs of the facility to ensure! adequate staffing on a daily basis. Consults with Medical Director and! Nurse Practitioner or RCC as needed to optimize clinical staffing.
Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation during the focal merit review process. Obtains feedback and input regarding the staff performance from the Medical Director and Nurse Practitioner and acts on the feedback as appropriate. Collaborates with staff, Nurse Practitioner or RCC and Medical Director to set appropriate annual goals for staff.
Manages the department staffing through the appropriate hiring, firing and disciplinary actions.
Maintains written documentation of all disciplinary meetings in accordance with the established personnel policies, and confers with Human Resources and upper management regarding the nature of the disciplinary decisions.
Ensures execution of new hire orientation and training for new hires, and works with Medical Director to ensure mandatory in-services are! completed as needed.
Ensures appropriate documentation is completed for maintaining current licensure and credentials, annual in-service and policy and procedure in-service updates.
Responsible for ensuring all CKD facility employees receive appropriate trainings according to company policy including company risk management initiatives.
Collaborates with HR to provide appropriate information to staff pertaining to CKD/FMCNA benefits, Human Resources policies and procedures.
Ø Participates in Corporate and Division specific employee recognition and satisfaction programs.
Maintains a close working relationship with Division and Corporate office personnel and ensures appropriate communication of CKD, Division, and Corporate initiatives, policies and procedures to facility staff.
Utilizes knowledge of FMCNA and CKD services to contribute to the growth of the CKD business. Acts as a liaison with CKD Clinics, local nephrolog! y providers, primary care providers, community health partners, local k! idney disease organizations, insurance providers and other kidney-related organizations facilitating regular and effective communication to develop and maintain strong relationships.
Maintains facility environmental integrity and safety. Oversees furniture and equipment in the clinic space and schedules the maintenance and repair of equipment, operating systems and physical structure of the facility as needed. Monitors security of the facility.
Oversees the physical location of the CKD clinic. Collaborates with building services and participates in the location and acquisition of new CKD clinic space if/when needed, oversees the improvements and renovations to the CKD clinic space as needed.
Coordinates inventory/supply management by reviewing monthly inventory count and approving purchase orders for necessary items to ensure cost containment, timely distribution and competitive pricing.
Responsible for efficient utilization of medication! , laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the CKD/FMS formularies.
Contributes to the development and revision of any applicable policies and procedures for the facility and the pertinent updating and maintenance of the related manuals as needed.
Directs any necessary information gathering, as required, to support billing, billing issues and collection activities.
Coordinates and approves facility payroll.
Responsible for participating in all on-site internal and external (state and federal) surveys.
Reviews new and existing provider contracts for various vendor services, including but not limited to, insurance, laboratory, and facility cleaning.
Participates in the development and implementation of CKD clinical services policies, processes, procedures, protocols, algorithms, and clinical pathway.
Oversees effective clinic utilization of ! CKD educational resources and materials from the NKF, FMS Clinical Serv! ices Education and various agencies which have been approved for use by the medical director’s office.
Directs the training and use of Electronic Health Records and other CKD Clinic clinical and business systems. Functions as the Superuser for the EHR and Clinical Systems.
Oversees the tracking and reporting of CKD Clinic financial performance metrics including CKD billing, expense reporting and P&L reporting which are submitted to the Medical Director’s Office and Sr. Management.
Remains current on advances and trends in CKD care, guidelines, advances in treatment and clinical practice.
Other duties may include providing direct and/or advanced nursing care for CKD patients on an as-needed basis both as a non-MD Provider or under the authority and supervision of MD Provider. Specific duties as Provider of Service includes:
Provides advanced nursing care for CKD patients with renal and co-morbid conditions.
Performs h! istory and physical exam, evaluation, prescribe, counseling and patient education.
Performs all CKD services including anemia, bone-mineral metabolism and cardiovascular management.
Collects and monitors patient outcomes and develops plan of care.
Other duties as assigned.
EDUCATION:
Graduate of accredited school of nursing
Bachelors of Science degree in Nursing preferred, Associates Degree in Nursing Required
Current state specific licensure
Masters or Advanced Practice degree preferred.
EXPERIENCE AND REQUIRED SKILLS:
Minimum of 3 years RN experience required, renal-related patient care preferred.
Minimum 1 year supervisory/management experience required in a healthcare related setting.
Excellent communication skills with strong written and oral presentation skills.
Must be considerate, caring and compassionate with sensitivity and appreciation for the ! multi-cultural and ethnic diversity of the CKD Clinic patient populatio! n
Must be familiar with the multi-disciplinary team concept and structure
Must have knowledge of evidence-based clinical practice guidelines related to CKD
Must have experience with Continuous Quality Improvement process
Should possess computer proficiency in Excel and experience with use of an Electronic Health Record
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Fresenius Medical Care.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 04 Jul 2013 13:22:41 GMT
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