Senior Clinical Administrative Service Coordinator Assistant - Honolulu, HI vacancy at UnitedHealth Group in Honolulu

UnitedHealth Group is currently interviewing Senior Clinical Administrative Service Coordinator Assistant - Honolulu, HI on Sat, 25 Aug 2012 01:38:59 GMT. Primary Responsibilities: Answer inbound calls in call center and document all calls Make outbound calls to enroll members into Wellness programs Schedule appointments Collaborate with wellness Coaches and Nurses Assigns and reassigns members to appropriate Care Coordinator under the direction of the Service Coordination Manager Monitors member list routinely to assure accurate...

Senior Clinical Administrative Service Coordinator Assistant - Honolulu, HI

Location: Honolulu Hawaii

Description: UnitedHealth Group is currently interviewing Senior Clinical Administrative Service Coordinator Assistant - Honolulu, HI right now, this vacancy will be placed in Hawaii. For complete informations about this vacancy opportunity please give attention to these descriptions. Primary Responsibilities:
Answer inbound calls in call center and document all calls Make outbound calls to enroll members into Wellness programs Schedule appointments Collaborate with wellness Coaches and Nurses Assigns and reassigns members to appropriate Care Coordinator under the direction of the Service Coordination Manager Monitors member list routinely to assure accurate assignment of all members Queue Management (EVC/Initial Assessments) Tracks Nursing Facility and Inpatient census data via the Blended Census Reporting Tool (BCRT) Communicates member Inpatient status to the assigned Service Coordinator PCP selection post initial customer service attempts Updates Member demographic and placement changes in Careone Assists with administrative/enrollment activities for special programs e.g. disease management, complex case management, behavioral health referrals Manages incoming communication calls/fax/email/tasking group- members/providers VCC/TRIAGE AND MANAGEMENT OF INCOMING CALLS Call center Customer Service Assists with outgoing communication (calls/fax/email) Follow-up to see that new services started, meeting/not meeting Needs distribute service plans/plan of care, other communication to members/providers Coordinate details of environmental modifications Pharmacy issues (customer service) Completes eligibility related activities- enrollment, disenrollment, tracking Nursing Facility Level Of Care/Waiver eligibility (1148/1147) Posts member related documents that can’t be stored in CareOne to electronic filing system (shared drive/SharePoint) Documents all member related activities in CareOne Reminds members of need to complete Medicaid paper work to maintain eligibility Utilizes plan software to generate care coordination reports UTL/Refused Contact process Assist with requesting HCBS services (find provider, verify hours, and submit task to HCBS) Assist manager/supervisor/HSD Performs other duties/projects as assigned
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to UnitedHealth Group.

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This vacancy starts available on: Sat, 25 Aug 2012 01:38:59 GMT

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